We convert your audio and video recordings into clear, accurate and reliable transcripts, with speaker identification, timestamps and expert review.
Send your audio or video recording. We will provide a written price and delivery plan based on recording duration, audio quality, number of speakers, language, timecodes and delivery format.
Frequently Asked Questions About Transcription Services
We accept MP3, WAV and M4A audio files, as well as common video formats such as MP4, subject to file compatibility and audio quality checks. Other formats can be assessed after verifying that the files can be opened and their audio content accessed. Providing the recording duration, language, number of speakers and intended purpose helps facilitate the initial assessment. A suitable file-sharing method is arranged for large files. Files that cannot be opened or have access restrictions are reviewed before acceptance.
The recording duration, audio quality, language, number of speakers, subject matter and requested transcription type are assessed together. Timestamp requirements, speaker labels, delivery format and urgency also affect the scope of work. After reviewing the recording or a representative sample, we provide written confirmation of the scope of work, total fee and delivery schedule. Additional services, such as translation into another language and subtitle preparation, are quoted separately.
Full Verbatim transcription preserves repetitions, filler words and speech characteristics according to the agreed level of detail. Clean Verbatim transcription reduces filler words and repetitions without changing the meaning. Edited Transcription further improves readability, sentence structure and punctuation. Summary Transcription differs from these approaches, as it focuses on conveying the main points rather than reproducing the entire conversation. The most suitable transcription method is selected based on your intended use before work begins.
Upon request, speakers are identified using separate labels in the transcript. If their names are known, they can be labelled accordingly based on the information provided. Otherwise, consistent labels such as Speaker 1 and Speaker 2 may be used. The ability to distinguish between speakers depends on audio quality, similarities between voices and overlapping speech. Uncertain sections are marked, and speaker identities that cannot be reliably established from the recording are not guessed. The speaker-labelling format is agreed upon during the quotation stage.
Yes. Timestamps can be added at speaker changes, at specified intervals or at the beginning of sections, depending on your requirements. The timestamp format and starting point are agreed upon in advance. If SRT or VTT subtitles are required, start and end times and subtitle line formatting are prepared separately. Timestamp frequency, subtitle requirements and delivery format are included in the scope of work and quotation.
Recordings with low volume, background noise, interruptions or overlapping speech are assessed during a preliminary review. Feasibility and the expected level of detail are evaluated using a sample. Unintelligible sections are not reconstructed or guessed; they are marked appropriately, with timestamps where available. Providing a clearer recording, separate audio tracks or speaker information, where available, may help improve transcription accuracy.
Transcripts can be delivered in Word, PDF or TXT format, depending on your requirements. If timecoded subtitles are needed, SRT or VTT files can be prepared. Bilingual tables can also be arranged for projects involving translation. The document format, speaker labels, timestamps and any required corporate templates are agreed upon before work begins. The requested file formats and any additional formatting requirements are specified in the written quotation. File compatibility is checked before delivery.
Access to recordings and transcripts is restricted to authorised personnel involved in the project, and files are received through an agreed file-sharing method. Any specific confidentiality requirements, document-sharing arrangements and the need for a non-disclosure agreement (NDA) are clarified before work begins. Files containing personal or sensitive information should only include information necessary for the assignment. Data retention, deletion and delivery requirements can be discussed separately as part of the project terms.
Recordings in foreign languages can be assessed based on language coverage and the availability of qualified specialists. Transcription in the original language and translation into another target language are treated as separate services, although they can be arranged together upon request. The language, accent, subject matter, number of speakers and recording quality are reviewed in advance. Providing details of the target language and any requirements for bilingual tables or subtitles helps us determine the appropriate team and delivery schedule.
The delivery time depends on the recording length, audio quality, language, number of speakers, subject matter, timestamp requirements and requested output format. A confirmed delivery date is provided in writing at the quotation stage following a review of the recording. Urgent requests are assessed subject to team availability. Quality checks and agreed revisions are included in the delivery schedule. The schedule is reconfirmed if additional files are submitted or the scope of work changes.
Information Notice: These answers are provided for general informational purposes only. The process may vary depending on the recording duration, audio quality, language, number of speakers, timestamp requirements and delivery format.
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