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Translation Quality
TS EN ISO 17100:2015
Defines requirements for translator competence, revision, and process control in written translation services.
More consistent and quality-controlled translation delivery.
QUALITY CERTIFICATES · ASPENDOS TRANSLATION
We manage our translation services, quality management, customer satisfaction, and information security processes in accordance with four international standards.
TS EN ISO 17100
Translation Services
ISO 9001
Quality Management
ISO 10002
Customer Satisfaction
ISO/IEC 27001
Information Security
TS EN ISO 17100:2015 · Çeviri Hizmetleri belgesi
ISO 9001:2015 · Kalite Yönetimi belgesi
ISO 10002:2018 · Müşteri Memnuniyeti belgesi
ISO/IEC 27001:2023 · Bilgi Güvenliği belgesi
4 STANDARDS · ONE APPROACH TO QUALITY
Quality goes beyond translation accuracy. Our four standards cover translation quality, service processes, customer satisfaction, and information security as a whole.
01
Translation Quality
Defines requirements for translator competence, revision, and process control in written translation services.
More consistent and quality-controlled translation delivery.
02
Service Quality
Defines quality management requirements for the planning, monitoring, and continual improvement of service processes.
Structured workflows and consistent service quality.
03
Customer Customer Satisfaction
Provides a structured framework for receiving, evaluating, and resolving feedback and complaints.
A transparent and traceable resolution process for your feedback.
04
Information Security
Defines a risk-based management system for protecting the confidentiality, integrity, and availability of information.
Quality goes beyond translation accuracy.
FOUR INTERNATIONAL STANDARDS · ONE APPROACH TO QUALITY
At Aspendos Translation, we approach quality across four different dimensions. Each standard guides a specific area of our translation, service management, customer relations or information security processes.
TS EN ISO 17100:2015
Covers professional competence and the preparation, translation, and revision stages of written translation. It addresses quality throughout the entire translation process.
Professional competence and subject-matter expertise appropriate to the relevant language and field.
Comparison of the source and target texts by another qualified professional.
Use of terminology appropriate to the subject area and the client’s requirements.
Planning the request, preparation, translation and delivery stages.
ISO 9001:2015
Focuses on managing services through planned, measurable and continually improved processes. It supports consistent service quality.
Defining the scope of work, responsibilities and delivery stages.
Monitoring process performance and evaluating the results.
Learning from the root causes of issues and taking preventive action.
Carrying out work in accordance with defined procedures and quality objectives.
ISO 10002:2018
Provides a structured framework for handling feedback and complaints in an open, accessible, and systematic manner, while supporting continuous learning from customer experience.
Recording customer feedback and complaints.
Reviewing requests and referring them to the appropriate team members.
Reviewing complaints, responding appropriately, and following up on the outcome.
Using feedback to identify opportunities for service improvement.
ISO/IEC 27001:2023
Defines a risk-based management system designed to protect the confidentiality, integrity, and availability of information. Document security is managed through defined processes.
Protecting customer documents against unauthorised access and disclosure.
Managing access to information based on roles and authorisation levels.
Controls designed to support data integrity and availability.
Assessing risks and continually improving security measures.
WHAT DOES THIS MEAN FOR OUR CLIENTS?
Our quality standards guide specialist selection, translation review, workflow management, and information security. For you, this means a clearer process and consistently high service quality.
A translator with the appropriate expertise is selected based on your document’s language, subject matter, and intended purpose.
Your translation is reviewed for accuracy of meaning, terminology, and linguistic consistency. Revision forms part of our pre-delivery quality control process.
The scope of work, delivery schedule, and quality-control stages are defined from the outset. Your project then follows a structured and traceable workflow.
Your requests and feedback are recorded, and the evaluation and resolution process is tracked systematically.
Your documents are handled confidentially, and access to information is restricted according to roles and authorisation levels.
Service outcomes and feedback are evaluated, and our processes are continually improved to maintain consistent quality across every project.
QUALITY AND TRUST
Explore our certificates covering translation services, quality management, customer satisfaction, and information security. Click on a certificate or the view button to open a larger version.
Belge görseli
Translation Services
Our certificate demonstrating our approach to professional competence, revision, and process management in written translation services.
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Quality Management System
Our quality management certificate covering the planning, monitoring, and continual improvement of our service processes.
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Customer Satisfaction and Complaint Management
Our certificate covering the systematic management of customer feedback and complaints.
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Information Security Management System
Our management system certificate covering the protection of information confidentiality, integrity, and availability.
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OUR QUALITY PROCESS
From receiving your request through to delivery and feedback, we manage every stage with a focus on professional competence, quality control, record-keeping, and confidentiality.
The language, subject matter, intended purpose, and delivery requirements of your document are assessed, and the scope of work is clearly defined.
The appropriate translator is selected based on language and subject-matter expertise, and the project requirements are communicated accordingly.
The translation is reviewed for accuracy of meaning, terminology, and linguistic consistency, and any necessary revisions are completed.
The document is delivered securely in accordance with the agreed delivery schedule, and your feedback is recorded.